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Event Testimonials

"Thank you so much for your email on the above captioned subject matter. It was an honour for my collegue and I, to have participated in that WONDERFUL and fULFILLING  conference...

K.T.Chacko,Director - IIFT

"My hearty greetings for staging the impressive World SME Conference.  I am sure that your proposed new events planned for January 2010  would be a success

 

 

Amitoj Singh,Professor IIT Delhi

"Congrats again for putting up an exciting and enriching conference"

Hurssh Kalra,Managing Director - Kalra Overseas  

"I must say the World SME Forum was a great Success – Congratulations.I look forward to participating in many such events in the future." 

Douglass M. Tatum,Chairman Emeritus - Tatum LLC

"Rajeev it was a great conference and you should be congratulated. I spoke with the SAP folks Lloyd Adams and Charles Ferguson and told them that you put on an A class event. "

Kamal Singh,Director CMD - All India Management Association

No doubt your accomplishment on bringing all stakeholders of SME's on a single platform is indeed appreciatable.

 

Sandilya, IIAM

"At the out set I wish to thank you for the kind courtesy and hospitality extended to us during our visit to Delhi to attend the program.I was amazed by the arrangements and logistic support that u had extended. My hi5's to "TEAM MILAGROW". "

Abhishek Sharma, Mother Dairy

"Thank you so much for the presentations. And thank you for all the arrangements made during the workshop."

Vikram Thakur, Grassik Consultants

"I wanted to thank both of you for the great workshop last week.While the content was very relevant and motivating, the informal and interactive environment really helped..

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Dr Murthy Chaired Session on Emerging Paradigms in Management

On 25th, Dr Murthy was invited to chair a plenary session on Customer Relationship Management in a National Seminar on "Emerging Paradigms in Management", 25-26 July, organized by Dhruva College of Management, Hyderabad.

The session was opened  with remarks on how technology invasion is undermining the spirit of Customer Relationship and why it is necessary to devise programmes at delighting customers and retaining them, Lekha Sista, VP Talent Management, Sumtotal Systems spoke on the evolution of CEM (Customer Experience Management) from TQM, CRM and TCM, replete with examples. Prof Narendranath spoke next with focus on the different and often conflicting theories of CRM and in the end developed a congruence of key points vital to organization survival.

Participants included management students from Hyderabad and other parts of India, corporate executives and faculty. The session was enjoyed not only for the insights, but also for the delightful and engaging way of presentations.
 

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